Privacy Policy

 

Privacy Policy

Last Updated: 21/11/2025

At Mop Mama (“we”, “our”, “us”), we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we handle the personal information you provide to us through our website, booking systems, and services, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

  1. Overview

The purpose of this policy is to provide guidance on how Mop Mama manages and safeguards personal information.
This policy applies to any individual who interacts with our company’s online and offline platforms, including website visitors, clients, and potential clients.

  1. What is Personal Information?

Under the Privacy Act 1988 (Cth), “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

  • Whether the information or opinion is true or not; and
  • Whether the information or opinion is recorded in material form or not.

If information does not disclose your identity or enable your identity to be ascertained, it will generally not be classified as “personal information” and will not be subject to this policy.

  1. What Personal Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, and mailing address.
  • Service Details: Information about your property relevant to cleaning services (e.g., size, type, access instructions).
  • Billing and Payment Information: Payment details and transaction history.
  • Technical Data: IP address, browser type, operating system, and other technical data automatically collected when you interact with our website.
  • Usage Data: Information about how you use our website, such as pages viewed, links clicked, and other interactions.
  • Additional Information: Feedback, communications, or details you provide voluntarily (including in emails, phone calls, or customer support requests).
  1. How We Collect Your Personal Information

We collect personal information directly from you when you:

  • Make a booking via our website, booking platform, phone, or email.
  • Submit an enquiry or quote request.
  • Subscribe to our mailing list.
  • Provide feedback or a review.
  • Engage with us on social media.

Booking System:
When you make a booking through our website or booking platform, we collect the personal details you provide (such as your name, contact information, service address, and any special instructions) to confirm and deliver your requested services.

We may also collect cookies from your device to improve your website experience and help us understand usage patterns.

We may contact you via telephone, email, SMS, or mail as part of our service delivery.

  1. Purpose of Collection

We collect personal information to:

  • Provide, manage, and improve our cleaning services.
  • Communicate with you regarding your booking or enquiry.
  • Process payments and issue invoices.
  • Send service updates, promotions, or special offers (if you have opted in).
  • Comply with legal and regulatory obligations.

We may disclose personal information only to service providers and contractors who assist us in delivering services or operating our website, and only where reasonably necessary.

  1. Disclosure of Personal Information

We may disclose your personal information to:

  • Our staff, contractors, and suppliers for service delivery purposes.
  • Third-party service providers (e.g., payment processors, scheduling software).
  • Professional advisers, insurers, or regulators where required by law.

We may also disclose information to comply with a legal requirement such as a law, court order, subpoena, or warrant, or in response to a law enforcement agency request.

Information may be stored, processed, or transferred between parties located in countries outside of Australia. Where information is transferred overseas, we will take reasonable steps to ensure that the recipient handles your information in accordance with the APPs.

  1. Storage & Security

We are committed to ensuring that the information you provide is secure. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information is stored securely in password-protected systems, and only authorised staff have access. However, the transmission and exchange of information are carried out at your own risk, and we cannot guarantee the security of information transmitted to us electronically.

  1. Access & Correction

You can request access to the personal information we hold about you and request corrections if it is inaccurate or outdated. Requests should be made in writing (see Section 13 – Contact Us).

  1. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyse site usage.
Cookies may also be used to serve relevant ads through third-party services such as Google Ads. You can disable cookies in your browser settings, though this may affect website functionality.

  1. Marketing Communications

By using our website and/or services, you consent to receiving direct marketing communications that you would reasonably expect from us.
We will only use your personal information for direct marketing if collected directly from you and you can opt-out at any time. Marketing communications will include an unsubscribe link or clear instructions for opting out.

  1. Third-Party Sites

Our website may contain links to other websites not owned or controlled by us. These links are for your convenience only. We are not responsible for the privacy practices of such websites and encourage you to review their privacy policies.

  1. Complaints About Privacy

If you have a complaint about how we manage your personal information, please contact us. We will investigate and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

  1. Contact Us

For privacy-related questions or requests, contact:

Mop Mama
Email: contact@mopmama.com.au
Phone: 0468 462 200
Postal Address: 49/8 Parramatta Square, Parramatta NSW 2150

  1. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Shopping Cart (0 items)